Satisfacción de los profesionales tras la implantación de un protocolo de Triaje en un Área de Atención Primaria

Abstract

To attend to the patients who were coming without appointment a Triage program was started, it has supposed organizational changes Objectives  To know the grade of satisfaction of the professionals with this program .  To evaluate his disposition to introduce protocols so that the n urses attend to sharp illnesses. Methods Descriptive transverse study across the application of a questionnaire to physicians, nurses and administrative Resu lts  Of 321 sent questionnaires 257 answered (74%).  98,1 % of the doctors and 92,3 % of the administrative believe necessarily the implantation of the triaje opposite to 41 % of the nurses  The attention of the urgencies they were not late for 75,3 %.  76,4 % believe that the patients do not have urgent problems.  76,6 % of doctors, 59,4 % of administrative and 11,3 % of nurses considered this program to be positive or very positive, in this moment 43,9 % of doctors believes it and 60% of administrative. The nurses consider it to be a negative or very negatively in 84,2%  They are necessary organizational changes for 87,6 %.  91.7 % of physicians and 65.3% of nurses believed that nurses could solve acute illnesses. Conclusion This program has been differently accepted according to professional category. The doctors accept better than the nurses that sharp illnesses could be attended by nurse