La comunicación terapéutica usuario-enfermera en las consultas de atención primaria

Abstract

From a literature review, contribute to update the knowledge of therapeutic communication of nurses and to put it into practice when performing care in the Primary Care consulting room. Development: The therapeutic communication is an inherent competence of the nurse´s work and has as its aim to improve the patient’s quality of life and to increase efficiency and professional satisfaction. Their basis are established on receiving and asking efficiently, integrating the information, negotiating, motivating, listening and showing empathy, being these two characteristics together with to the proper utilization and interpretation of the nonverbal language the most highlighted ones in the studies that had been carried out. Conclusions: Given the significance of making an effective therapeutic communication and insisting that it is not an inborn competence, nurses must educate themselves and be up-to-date in this aspect of their profession.