La evaluación de los servicios gerontológicos: un nuevo modelo basado en la Atención Centrada en la Persona.

Abstract

There has been a growing interest in the Person Centered Care (PCC) involving old people long term care as considered a strategic approach in social and sanitary services quality. Firstly, nuclear elements of this approach are described and it is emphasized the need of making them effective in gerontology services. It is recommended to define PCC relevant components in different facilities not only avoids fragmented applications of the model but allows progress assessment. Secondly, different PCC evaluation strategies developed to date are exposed (direct observation of care given, interviews and progress indicators). Finally, the PCC-gerontology model is described to be composed by 2 dimensions (personalized care and supportive surroundings) and an amount of 10 components. It is presented like a referent to guide the application of this approach in gerontology centers. An integrating model that pretends to overcome the limitations of isolated instruments use by incorporating both, different care actors opinions (recipients of care, families, professionals and directors/managers) and external evaluation carried by experts.